Google Business Profile
Turn each new 5-star review into a Google Business Profile post twice a week, with the customer's OK, a real photo, and a link to the matching page.
Agency Playbook
Ask every customer once, right after the job is done, with a short message and a direct Google review link. No incentives, no screening, and no quotas, so reviews arrive at the pace the business actually works.
Recent reviews give customers current proof of your service. Offer a review link when the job is done, give them space, and follow up gently.
Agency Playbook
Agencies get clients suspended for review incentives, gating, staff quotas, insider or bought reviews, and keyword-stuffed names. Ask every customer, steadily, for nothing in return.
Agency Playbook
In the first 30 days, get manager (not owner) access, put Google's free-listing disclosure in writing, audit every listing, fix visible issues, then start steady review asks.
Agency Playbook
A reputation management agency keeps a client's Google, Apple, Yelp, and Facebook listings accurate, keeps genuine reviews coming in and answered, and catches problems first.
Google Business Profile
Get at least 20 Google reviews: 47% of shoppers skip businesses with fewer. Top-3 local pack businesses averaged 47 reviews in BrightLocal's study.
Helping local service businesses improve their online reputation and reviews.
No. Google does not allow review gating, so you can't ask only happy customers for reviews. Ask every customer the same way, with the same link.
Nine white-label review tools for agencies, compared on branding depth, published pricing, platforms, and who each one fits. Pricing checked November 2026.
Trackers like OtterlyAI and HubSpot AEO check how often ChatGPT, Perplexity and other AI assistants name your business. Search Console's AI report is free.
Google Maps now turns a customer's chat or a photo of your door into a suggested edit, and if you don't answer within four days, Google may publish it. What's real, what isn't, and the 15-minute setup.
Google now freezes new reviews when it spots a spam spike, and it can penalize owners it thinks faked reviews. How to tell which email you got, what to do in the first 72 hours, and how to keep your normal ask from looking like a spike.
Google's Maps contribution policy already bans review quotas, on-site pressure, and scripted review content. Use this shop-floor audit to fix the whiteboard, tablet, and talk track without killing honest asks.
Google drafts GBP review replies you can edit. Treat every AI reply as unfinished until a human checks it—especially on negatives.
Google never published a 30-day expiration date for Business Profiles. Local shops still lose ground when the listing goes quiet. Here's a monthly habit that keeps Maps from treating you like a ghost town.
Google retired public Maps Q&A. Here's a short playbook for feeding Ask Maps with profile fields, specific reviews, and a clean website.
No. You can't edit Google's AI review summary or Place Topics. They come from your past year of reviews, so better jobs and plain asks shape them.
Put the review ask where customers already look: the before-and-after photo, the care card, a tag on the install, the warranty packet. No incentives.
Google checks every owner reply before customers see it. BrightLocal says half of people bounce off a generic one. Here are scripts that sound like a shop, not a stamp.